Order Confirmation
After placing an order with Ashford Appliance Co, you’ll receive a confirmation email with your order details.
We’ll confirm product availability and begin processing your order, typically within 1–2 business days. If an item is unavailable or needs more time, we’ll email you with an updated shipping estimate. If you prefer not to wait, you may request a full refund before the order ships.
Order Shipment
In-stock orders usually ship within 1–2 business days. Once your order ships, we’ll email tracking information to the address you provided at checkout. Please allow 24–48 hours for the carrier’s tracking system to show movement.
If you haven’t received tracking information or an order update, email support@ashfordappliance.com.
Shipping Information
Orders ship from locations within the United States through carriers such as UPS, FedEx, or USPS. We currently ship to addresses within the 50 United States. We do not ship internationally, to U.S. territories, or to APO/FPO addresses.
Standard shipping is free on orders of $150 or more.
Delivery Time
| Order stage | Estimated time |
|---|---|
| Processing | 1–2 business days |
| Shipping | 5–10 business days |
| Estimated total | 6–12 business days |
These are estimates. Product availability, destination, carrier delays, weather, and holidays can affect delivery. We’ll email you if your order needs additional processing time.
How Do I Check My Order Status?
Use the tracking link in your shipment confirmation email. If tracking hasn’t updated within 48 hours after shipment, contact support@ashfordappliance.com with your order number.
What if My Appliance Arrives Damaged, Defective, or Incorrect?
Please inspect your order when it arrives. If there’s an issue, contact support@ashfordappliance.com as soon as possible and keep the product and original packaging. To help us review the issue, please include your order number, a description, and clear photos of the product, shipping box, and label. We may ask for a short video.
We’ll review the information and arrange an appropriate resolution, which may include replacement parts, a replacement product, or a refund. If we approve a return because the item arrived damaged or defective, we’ll provide instructions and cover the return shipping cost.
Please allow 1–3 business days for us to review the information you submit. If a replacement is sent, delivery generally takes 5–10 business days after it ships.
What if My Order Hasn’t Arrived?
Check your tracking link and email, including your spam folder, for updates. If more than 10 business days have passed since shipment and tracking hasn’t updated, contact us so we can investigate with the carrier.
If tracking says Delivered but you can’t find the package, please check the shipping address on your order, nearby delivery areas, and with anyone who may have accepted it. You can also contact the carrier for delivery details. If the package is still missing, contact us with your order number. We’ll review the tracking information and work with the carrier to determine the next steps.
Cancellations and Refunds
To request a cancellation, contact us as soon as possible. An order that has entered fulfillment or shipped may need to follow our return process. Approved refunds are issued to the original payment method; the time it takes to appear in your account depends on your payment provider.
Please review our Return & Refund Policy for full details.
Still Have Questions?
Email support@ashfordappliance.com or call (888) 865-1086, Monday–Friday, 9:00 AM–6:00 PM Eastern.