Order Confirmation
Once an order is placed on our website, you will receive an order confirmation email from support@ashfordappliance.com notifying you about your most recent purchase.
As soon as your order is received, our team confirms the item you ordered is in stock and ready for immediate shipment.
Once confirmed and ready for shipment, your order is processed — this usually takes 1–2 business days. Once processed, shipment usually takes 5–10 business days for orders to arrive after being shipped.
Order Shipment
If your order is available for immediate shipment, we usually ship it within 1–2 business days. Tracking information will be provided within 24 hours of the order being dispatched, sent to the email you provided at checkout.
If you did not receive any tracking information or did not hear from us about your order, please contact us immediately at support@ashfordappliance.com.
If your order is not available for immediate shipment, we will notify you by email. You are eligible for a full refund to your original payment method if you'd prefer to cancel rather than wait.
Additional Information You May Need to Know
All our fulfillment partners are located in the USA. This means all items are shipped from the US via UPS, USPS, or FedEx. We currently ship to addresses within the 50 United States only — no international orders, U.S. territories, or APO/FPO addresses.
Delivery Time
Once tracking information is sent to your email, it usually takes about 5–10 business days for your item to arrive. Delivery times may vary depending on your location, so please contact us if you have any questions.
Once your order is confirmed, it's placed into processing — the time it takes for your order to leave our fulfillment partner. This usually takes 1–2 business days after receiving your order confirmation.
If any additional time is required to process your order, you'll be notified immediately with an updated timeline.
Once your order has been processed and leaves our facilities, we send an update email with your tracking number within 24 hours. Please note it may take 24–48 hours for our tracking system to update with your order's information.
Shipping time is calculated from when your order leaves our fulfillment partner to when it arrives at your address, and can vary from 5–10 business days depending on your location. If you have any questions, please contact our support team at support@ashfordappliance.com or call us at +1 888-865-1086.
The shipping time below is an estimate:
| Location | Estimated Shipping Time |
| United States | 5–10 business days |
Please note this estimate does not include our processing time of 1–2 business days.
How do I check the status of my order?
Simply use the tracking link sent to your email once your order ships. If your tracking information does not show up right away, don't worry — it usually takes 1–2 business days for tracking to update in the carrier's system after it's shipped, and this is completely normal.
Your order is most likely on its way to you even if the tracking system hasn't fully updated yet. If your tracking information doesn't show up and you'd like more information, simply contact us at support@ashfordappliance.com.
Did your item get damaged upon arrival or is it defective?
If for any reason your item arrives faulty or damaged in transit, please send evidence to support@ashfordappliance.com immediately. We usually request 3–5 images or a short video, so please expect to submit evidence if asked.
Once your evidence is reviewed and approved, we will arrange a free replacement or full refund — your choice. Return shipping costs are covered by us if the item arrived damaged. Please allow 24–72 hours for us to respond, and 5–10 business days for a replacement to arrive after that.
What happens if the item was never received?
Please allow 5–10 business days after your tracking has been marked as shipped for your item to arrive. In other words, please wait the full estimated window before starting your count. Also check your email (including spam) for any messages from us about shipping delays.
If you have not received any shipping delay emails and it has been more than 10 business days since your tracking last updated, please contact us at support@ashfordappliance.com immediately so we can locate your shipment.
If tracking shows "Delivered" and the address matches yours, please check with neighbors or nearby areas where the carrier may have left your package. If you still can't locate it, we'll give you a one-time free pass and ship a replacement the following business day. If we notice a repeated pattern of "missing item" reports from the same address, we reserve the right to review future requests more closely after the one-time pass.
If you wish to cancel your order or receive a refund instead, we will issue it to your original payment method.
If tracking shows "Delivered" but the address does not match the one on file for you, we will send a replacement immediately at no extra cost to you.
You can learn more in our Return & Refund Policy.
I have a question that you did not answer. How can I get in contact?
If for any reason we missed your question or it wasn't covered in our FAQs, feel free to email us at support@ashfordappliance.com or call us at +1 888-865-1086.
For more information on our Return Policy, please click here.
For more information on our FAQs, please click here.
Need to track your order? Click here.