This Privacy Policy describes how ashfordappliance.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." See below for what Personal Information we collect and why.
Device information
Examples collected: browser version, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.
Purpose: to load the Site accurately for you, and to analyze Site usage to improve it.
Source: collected automatically via cookies, log files, and pixels when you use our Site.
Disclosure: shared with our processor Shopify and our payment providers.
Order information
Examples collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose: to fulfill your order, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen for fraud, and — where you've opted in — send you relevant offers.
Source: collected directly from you.
Disclosure: shared with our processor Shopify and our payment providers.
Customer support information
Purpose: to provide customer support.
Source: collected directly from you.
Disclosure: shared with our processor Shopify.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws, respond to a subpoena or lawful request, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements we believe may be of interest to you. For example:
We may use Google Analytics to help us understand how customers use the Site. You can read more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
We may share information about your use of the Site and interaction with our ads with advertising partners, directly or through cookies.
You can opt out of targeted advertising through:
Facebook — https://www.facebook.com/settings/?tab=ads
Google — https://www.google.com/settings/ads/anonymous
Bing — https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of many of these services through the Digital Advertising Alliance's portal at http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services: offering products for sale, processing payments, shipping and fulfilling your order, and — where you've opted in — keeping you up to date on new products and offers.
Automatic decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you. This includes a temporary denylist of IP addresses linked to repeated failed transactions (lasting a few hours) and a temporary denylist of cards linked to those IP addresses (lasting a few days).
Do We Sell Personal Information?
No. Ashford Appliance Co does not sell your Personal Information. Sharing limited data with our analytics and advertising partners for targeted advertising may be defined as a "sale" or "sharing" of personal information under the California Consumer Privacy Act (CCPA). You can opt out of this at any time, at no cost, by contacting us using the information below.
Your Rights
If you are a California resident, you have the right to access the Personal Information we hold about you (the "Right to Know"), to port it to a new service, and to ask that it be corrected, updated, or deleted. To exercise these rights, please contact us using the information below. If you'd like to designate an authorized agent to submit a request on your behalf, please also contact us.
Retention
When you place an order, we retain your Personal Information for our records, including for tax and accounting purposes, unless and until you ask us to delete it. See "Your Rights" above for how to request deletion.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, and advertising cookies. Cookies make your browsing experience better by remembering your actions and preferences, so you don't have to re-enter information each visit.
Cookies Necessary for the Functioning of the Store
| Name | Function |
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through the storefront. |
| cart | Used in connection with the shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
| _tracking_consent | Tracking preferences. |
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s / _shopify_s / _shopify_y / _y | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_sa_p / _shopify_sa_t | Shopify analytics relating to marketing and referrals. |
Most cookies we use are persistent and expire between 30 minutes and two years from download. You can control cookies through your browser settings, though blocking them may affect your browsing experience.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data practices in response to them. We do, however, honor the Global Privacy Control (GPC) signal as a valid opt-out-of-sale/sharing request where required by law.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Updates will be posted on this page with a revised "Last updated" date.
Contact
For questions about our privacy practices or to make a complaint, please contact us:
Company Name: Ashford Appliance Co
Email: support@ashfordappliance.com
Phone: +1 888-865-1086
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Last updated: August 22, 2026