Return & Refund Policy — Ashford Appliance Co
At Ashford Appliance Co, we understand that choosing a whole food appliance is an important decision. If you have a question about an order, email support@ashfordappliance.com or call (888) 865-1086.
Return requests must be submitted within 30 calendar days of delivery. We do not charge a restocking fee on eligible returns.
How to Start a Return
- Email support@ashfordappliance.com with the subject line “Return – Order #[your order number].” Include the reason for the return.
- If your appliance arrived damaged, defective, or incorrect, tell us as soon as possible. Keep the appliance, accessories, and original packaging.
- For a standard return, the appliance must be unused, undamaged, and complete with its original packaging, accessories, manuals, and included items.
- We may ask for clear photos or a short video to review your request.
- Wait for return authorization before shipping anything back. We’ll provide the correct return address and instructions.
Customers pay return shipping for change-of-mind returns, including orders that originally qualified for free shipping. Ashford Appliance Co covers approved return shipping costs when an item arrives damaged, defective, or incorrect. If we provide a prepaid label for a change-of-mind return, its cost may be deducted from your refund.
Return Eligibility
To qualify for a full refund, an appliance must generally be:
- Unused and in its original condition
- Free from wear, damage, modifications, or installation marks
- In its original packaging
- Complete with all accessories, manuals, components, and included items
- Accompanied by proof of purchase and return authorization
An incomplete, used, damaged, or improperly packaged return may be denied or qualify for a partial refund based on the item’s condition.
Some products may have additional restrictions due to their size, condition, customization, hygiene requirements, manufacturer rules, or final-sale status. Any applicable product-specific restrictions should be stated on the product page.
Exchanges
We don’t process direct exchanges. If you want a different product, you may return an eligible item and place a separate order.
If your appliance arrived damaged, defective, or incorrect and you would prefer a replacement, contact us. We’ll review the issue and explain the available options.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If something is damaged, defective, or different from what you ordered, email support@ashfordappliance.com as soon as possible. Please keep the item and all packaging. We may request your order number, a description of the issue, photos of the appliance and shipping materials, or a short video.
After review, we’ll arrange an appropriate resolution, which may include troubleshooting, replacement parts, a replacement appliance, or a refund. We’ll cover required return shipping for an approved claim involving damage, a defect, or an error on our part.
Applicable manufacturer warranties may provide coverage after our 30-day return period. Terms vary by product and manufacturer.
Missing Shipments
If tracking hasn’t updated for more than 10 business days after shipment, contact us so we can investigate with the carrier.
If tracking says Delivered but you cannot find the package, verify the shipping address, check nearby delivery areas, and ask anyone who may have accepted it. Contact the carrier for delivery details, then contact us if it remains missing. We’ll review the circumstances and the carrier’s findings to determine the next steps.
Order Cancellations
Contact us as soon as possible to request a cancellation. We’ll try to cancel an order before it enters fulfillment. If it has already shipped, you may request a return after delivery under this policy.
Refunds
Once your return arrives, we’ll inspect it and notify you of the decision. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.
If more than 15 business days have passed since your refund was approved, email support@ashfordappliance.com.
Return Address
Our products may ship from different fulfillment locations, so the correct return address depends on your order. Do not send an item to the address on its shipping label. Once your return is authorized, we’ll email you the correct address and instructions.
Still Have Questions?
Email support@ashfordappliance.com or call (888) 865-1086, Monday–Friday, 9:00 AM–6:00 PM Eastern.