Frequently Asked Questions — Ashford Appliance Co
Ashford Appliance Co is the go-to source for whole-food kitchen appliances: grain mills, grinders, juicers, blenders, dehydrators, food processors, coffee makers, and stand mixers — genuine products, backed by full manufacturer warranty.
Ordering & Processing
How long does order processing take?
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking the moment your order ships.
How do I check order status?
Every order gets a tracking link by email. You can also call our support team at +1 888-865-1086 or email support@ashfordappliance.com — we aim to respond within 1–2 business days.
Shipping
How is my order shipped?
Orders ship via standard parcel carriers — UPS, FedEx, or USPS. Processing takes 1–2 business days, and delivery typically takes 5–10 business days after that — about 6–12 business days total from order to delivery.
Free shipping?
Yes — free standard shipping on all orders over $150, throughout the United States. Orders under $150 show the applicable shipping cost at checkout.
Do you ship internationally?
No. We currently ship to addresses within the 50 United States only.
Damaged or Missing Items
My appliance arrived damaged.
Photograph the damage and contact us within 48 hours of delivery. We'll arrange a free replacement or full refund — your choice — and a free return label for the damaged unit if we need it back.
Missing shipment.
If tracking shows no movement or your package shows "delivered" but you can't locate it, contact us with your order number. We'll open a trace with the carrier and resolve it at no cost to you.
Warranty & Returns
Warranty: Every appliance we sell is covered by its manufacturer's warranty. Coverage varies by product — see the product page or contact us for specifics.
Returns: You have 30 calendar days from delivery to return your item, for any reason, including a simple change of mind. No restocking fee. See our Return & Refund Policy for full details.
Payment
Payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is processed securely and is PCI-compliant.
Still have questions?
Call +1 888-865-1086 (Monday–Friday, 9:00 AM–6:00 PM EST) or email support@ashfordappliance.com. We aim to respond within 1–2 business days.