Frequently Asked Questions — Ashford Appliance Co
Ashford Appliance Co is a specialty retailer of premium whole food appliances, including juicers, blenders, grain mills, dehydrators, and food processors. Our products are backed by applicable manufacturer warranties.
Ordering & Processing
How long does order processing take?
Orders are typically processed within 1–2 business days. You’ll receive tracking information by email when your order ships.
How can I check my order status?
Use the tracking link in your shipping confirmation email. You can also call us at (888) 865-1086 or email support@ashfordappliance.com. We aim to respond within 1–2 business days.
Shipping
How is my order shipped?
Orders ship through carriers such as UPS, FedEx, and USPS. Processing typically takes 1–2 business days, and most orders arrive within 6–12 business days of being placed.
Do you offer free shipping?
Yes. Standard shipping is free on orders of $150 or more within the United States.
Do you ship internationally?
No. We currently ship only to addresses within the 50 United States.
Damaged or Missing Items
What should I do if my appliance arrives damaged?
Take photos of the damage, keep the original packaging, and contact us within 48 hours of delivery. We’ll review the issue and help arrange an appropriate resolution.
What should I do if my shipment is missing?
If tracking stops updating or your package is marked delivered but you can’t find it, contact us with your order number. We’ll work with the carrier to investigate.
Warranty & Returns
Is my appliance covered by a warranty?
Products are covered by their applicable manufacturer warranties. Coverage varies by brand and model; check the product page or contact us for details.
What is your return policy?
Eligible items may be returned within 30 calendar days of delivery. Conditions and exclusions may vary by product. Please review our Return & Refund Policy before requesting a return.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay through our secure checkout.
Still Have Questions?
Call (888) 865-1086 Monday–Friday, 9:00 AM–6:00 PM Eastern, or email support@ashfordappliance.com. We aim to respond within 1–2 business days.