Here at Ashford Appliance Co, we understand how important it is for you to find the right appliance for your home. If you ever have any concerns, we'll do whatever we can to help. Simply email us at support@ashfordappliance.com or call us at +1 888-865-1086.
We do not charge a restocking fee on eligible returns.
All returns must be reported within 30 days of delivery. If your return request comes in after the 30-day mark, we will be unable to honor it.
Here's how to get started on your return:
1. To start your return, please email us at support@ashfordappliance.com with the subject line "Return, Order #" and state the reason for your return in the body of the email.
2. Let us know why you're initiating the return. If it was any fault on our end — such as damage on arrival — please let us know as soon as possible so we can correct it. (See below for more detail.)
3. When repackaging the item, please make sure it's unused, shows no obvious signs of wear, and includes all original packaging and accessories. If we receive the item back and these conditions aren't met, a partial refund may apply, reflecting reduced resale value.
4. Please be ready to submit photos of your item if we request them, in case we need more context. We usually request 3–5 clear images highlighting the issue or damage.
5. For change-of-mind returns, the customer covers return shipping costs, even if the original order shipped free. The only exceptions are items that arrive damaged, defective, or incorrect, or when the fault is on our end — we will always confirm these circumstances with you by email.
To ship it back to us, contact us and we'll provide a return shipping address and, where applicable, a prepaid label (the label cost is deducted from your refund for change-of-mind returns). Once we receive and approve the return, you'll be refunded to your original payment method.
6. If we were unclear or you have additional questions, email us at support@ashfordappliance.com or call us at +1 888-865-1086.
Returns
Our return window is 30 calendar days from delivery. If 30 days have passed since delivery, we're unable to extend a refund or return past this window. If there was a delay in shipping on our end, we'll work with you on an extended window depending on your circumstances — we'll always be in contact by email so you have full transparency.
Any product returned must be in the same condition and original packaging in which it was received, unless otherwise specified. It should show no visible damage and be unused. Please double-check that the item you're returning has no signs of wear and includes everything it came with.
If we receive the item back and these conditions aren't met, that may result in a partial refund reflecting reduced resale value.
What Happens If...
I want an exchange?
We don't process direct, swap-style exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the item you want — you don't need to wait for your refund to clear first.
Returns typically take 5–10 business days to reach us. To speed up an exchange, email us to let us know your situation, and allow 1–2 business days for us to respond. Once your return is confirmed as received, we'll process your refund.
If your item arrived damaged and you'd like a replacement instead, email us immediately at support@ashfordappliance.com with 3–5 images or a video clearly showing the issue, and we'll arrange a replacement once verified.
Change of mind?
If you receive your item and decide you don't want it, please don't open the packaging or use it, or you may be ineligible for a refund.
If the product is unused and meets the conditions above, you can return it within 30 days of delivery for a full refund — no restocking fee. Once your return is received and inspected, your refund is issued to your original payment method within 10 business days.
I received a faulty or damaged item?
If your item arrives faulty or damaged in transit, please send evidence to support@ashfordappliance.com immediately. We usually request 3–5 images or a short video.
Once your evidence is reviewed and approved, we'll send a replacement the following business day. Return shipping costs are covered by us for damaged items. Please allow 24–72 hours for us to respond, and 5–10 business days for the replacement to arrive after that.
Every appliance we sell is also covered by its manufacturer's warranty beyond our 30-day return window — coverage varies by product, so check the product page or contact us for specifics.
I received the wrong product?
If you receive the wrong item and don't wish to keep it, please contact us immediately and don't use or open it from its original packaging.
Email us and be ready to submit evidence of the incorrect item if requested — we usually respond within 24–48 hours. Once approved (typically 1–2 business days), we'll send a prepaid return label and ship the correct item the following business day. Delivery of the correct item usually takes 5–10 business days depending on your location.
My product never arrived?
Please allow 5–10 business days after your tracking shows as shipped for your item to arrive. Also check your email (including spam) for any messages from us about shipping delays.
If it's been more than 10 business days since your tracking last updated with no delay notice from us, contact us at support@ashfordappliance.com and we'll locate your package.
If tracking shows "Delivered" and the address matches yours, please check with neighbors or nearby areas where the carrier may have left it. If you still can't find it, we'll give you a one-time free pass and ship a replacement. If we notice a repeated pattern of "missing item" reports from the same address, we reserve the right to review future requests more closely.
If you'd prefer a refund instead, we'll issue it to your original payment method.
If tracking shows "Delivered" to an address that doesn't match the one on file for you, we'll send a replacement immediately at no extra cost.
I want to cancel after ordering?
Please contact us as soon as possible if you need to cancel. We can usually accommodate changes made before your order enters processing. Once processing has begun, we may not be able to stop the shipment, but you can return the item once it's delivered under this policy.
What are my payment options?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay, processed securely through a PCI-compliant payment gateway.
Refunds
How long does it take to receive a refund?
Once your returned item is received and inspected, we process your refund within 10 business days to your original payment method. Please note your bank or card issuer may take a few additional business days to post the funds once we've issued it.
How long does your return policy last?
Our policy lasts 30 days from delivery. If 30 days have passed, we're unable to extend a refund past this window, unless there was a shipping delay on our end — we'll always be in contact by email under those circumstances.
We'll notify you once we've received and inspected your return, and confirm whether the refund was approved. Once approved, you'll be refunded to your original payment method — please allow your bank a few extra business days to post the funds.
I have a question that wasn't answered here. How can I get in contact?
If we missed your question or it wasn't covered in our FAQs, feel free to email us at support@ashfordappliance.com or call us at +1 888-865-1086.
For more information on our Shipping Policy, please click here.
For more information on our FAQs, please click here.
Need to track your order? Click here.
Return Address
We use a centralized fulfillment process, so the correct return address depends on your specific order. Please don't send items back before contacting us — once your return is approved, we'll provide the correct return shipping address by email.